Islamic scholars Hassan

Hassan- al –Banna and Yusuf-al –Qaradawi are among the most renowned Islamic scholars. The two are famous for their role in championing for the rights of Muslim during the 20th century. As such, the two leaders are regarded as the fathers of contemporary Islamism. Banna was among the founders of the Muslim Brotherhood.Advertising We will write a custom essay sample on Islamic scholars: Hassan-al–Banna and Yusuf-al–Qaradawi specifically for you for only $16.05 $11/page Learn More By the year 1945, the group had millions of followers across the Arab world. On the other hand, Qaradawi was a student of Banna. After Bannas death in the year 1949, Qaradawi became very prominent. He has written over a hundred books focusing on Islam, politics, and the association between Muslims and non-Muslims. This article seeks to highlight on the solutions and suggestions offered by the two leaders in relation to the political crises that affecte d Muslims during the 20th century. In his writings, Banna pointed out that Muslims could liberate their country from the political bonds if they adopted the way of Islam (Euben Muhammad 57). He noted that the Muslim world had lost its freedom and sovereignty to the colonialists. He suggested that during his era political struggle had subsided. Banna asserted that there are only two ways, which people could orient their nations for a better course. People could adopt either the western way of life or the Islamic way of life. He believed that each of the two ways had disadvantages and advantages. According to him, the Islamic way was the only means Muslims could solve their political crises. He suggested that if nations were to orient along Islam path, several benefits were going to be realized. To him, Islamic way fosters sanctity and stability in the minds of the people. Through this, he believed that once people get oriented to the Islamic way of life they will take pride in their nationality and portray sincere patriotism. He further suggested that taking his proposed course could strengthen Islamic unity and end the political issues faced during the 20th century. Banna urged the Islamic countries to unite. He suggested that united Arab countries could lead to a practical and vital deliberation on the issue of the departed caliphate. Equally, he also suggested that Islamic countries could reduce political issues if they end party rivalries in their countries. He urged them to channel their political forces into a single phalanx.Advertising Looking for essay on asian? Let's see if we can help you! Get your first paper with 15% OFF Learn More He asserted that after ending party rivalries, countries should reform their laws to ensure that they conform to Islamic teachings. Throughout his arguments, he always blamed the west for corrupting the Arab youths. He believed that Arab Muslim were better off without the influence of the west. To him, the western way of life had made some Muslims to be selfish. Another reform postulated by Banna was that all Muslims nations should strengthen their armed forces. He suggested that renascent nations need strength. He believed that during his time peace could only be guaranteed through strength. During his era, there were numerous conflicts between the Arabs and the Israeli and their allies. Therefore, he supposed that a strengthen armed forces would only guarantee peace to the Arab Muslims. On the other hand, Qaradawi believed that political crises in the Muslim world have been fueled by misunderstanding between Islam and Democracy (Euben Muhammad 231). During the 20th century, some Muslim extremists insisted that democracy could not coexist with Islam. Other clerics insisted that democracy was unbelief. They believed that through democracy, humans had embraced human rulers rather than a Godly ruler. Qaradawi acknowledged in his writings that misunderstanding about democracy was the ma jor cause of political conflicts both in the West and in the East. Qaradawi proposed that there was a need to end the misunderstanding between Islam and democracy. He refuted claims by the Muslim extremist that democracy was unbelief. He suggested that in fact Islam prohibited dictatorial leadership. He points that the Quran rejects the notion that leaders lead individuals in prayer they do not accept. He further suggests that the best of the Islamic leaders are those that love their followers and are loved in turn by their followers. He suggested that the Muslim world could end their political issues if they embraced democracy by rejecting tyrant leaders. He associated tyranny with corruption. He further alleged that the Quran does not only reject tyrant leaders but also those who obey their commands. In this argument, he was referring to the police and the armed forces of the tyrant leaders in the Arab world during the 20th century. He suggested that the teachings of Prophet Muham mad forbidden the oppression and unjust treatment of the people by their leaders. He further suggested that democracy was the only tool available that can be used against tyrant leaders. Although democracy is not free of faults, he believed that it should be used to protect people from dictatorship leadership until another better approached is identified. He urged the Muslim world to adopt democracy because through it their leaders could respect their human rights and treat them equally.Advertising We will write a custom essay sample on Islamic scholars: Hassan-al–Banna and Yusuf-al–Qaradawi specifically for you for only $16.05 $11/page Learn More As noted above there are major differences between the two scholars’ suggestions about how to end the Muslims’ political crises. Banna believed that the Muslims woes were directly related to the western influence. As such, he blamed the Westerners for corrupting the Muslims cultures . On the other hand, Qaradawi believed that the confusion between the democracy and was the major factor that should have been blamed for the political issues faced in the Muslim world. Unlike Banna, he blamed the tyrant leaders for the increase in political issues. Another major difference between the two scholars’ arguments was that Qaradawi did not condemn the western way of life in the manner in which Banna condemned. Qaradawi noted that values that that are in line with the Quran are aimed at helping the people should be tolerated. He even embraced democracy as a means of ending tyrant leadership in the Arab world. This implies that he was more lenient to the western ideologies compared to Banna. On the other hand, Banna insists that Muslims could end their political rivalry if they embraced the Islamic way of life rather than the western way of life. This implies that he was totally against the western influence. Based on the above argument, it is apparent that Qaradawi embraced democracy while Banna was against democracy. Qaradawi argued that through democracy the Muslim world could liberate itself. However, Banna insisted that through the Islamic way of life Muslims could liberate themselves. Banna provided several ways through which the Arab nations could enhance their unity. Surprisingly, he never mentions about democracy in his proposals. Some of his proposals are against the will of democracy. For instance, he urges the nations to have control over the media. Works Cited Euben, Roxanne Leslie, and Muhammad Qasim Zaman. Princeton readings in Islamist thought: texts and contexts from al-Banna to Bin Laden. Princeton: Princeton University Press, 2009. Print.Advertising Looking for essay on asian? Let's see if we can help you! Get your first paper with 15% OFF Learn More This essay on Islamic scholars: Hassan-al–Banna and Yusuf-al–Qaradawi was written and submitted by user Clay Phelps to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Terza Rima Style of Poetry

The Terza Rima Style of Poetry Terza rima is poetry written in three-line stanzas (or â€Å"tercets†) linked by end-rhymes patterned aba, bcb, cdc, ded, efe, etc. There is no specified number of stanzas in the form, but poems written in terza rima usually end with a single line or a couplet rhyming with the middle line of the last tercet. Dante Alighieri was the first poet to use terza rima, in his Divine Comedy, and he was followed by other Italian poets of the Renaissance, like Boccaccio and Petrarch. Thomas Wyatt and Geoffrey Chaucer brought terza rima into English poetry in the 14th century, Romantic poets including Byron and Shelley used it in the 19th century, and a number of modern poets from Robert Frost to Sylvia Plath to William Carlos Williams to Adrienne Rich have written terza rima in English- all these despite the fact that English doesn’t offer nearly as many rhyming possibilities as Italian. That is why Robert Pinsky used near-rhymes and slant rhymes in his 1994 translation of The Divine Comedy, to reproduce Dante’s terza rima in English without the sing-song effect of strict repeating rhymes. Meter is not specified in terza rima, although most English poets using the form have done so with lines in iambic pentameter. Examples: We have two poems written in standard terza rima in English in our library here at About Poetry: Ode to the West Wind by Percy Bysshe Shelley (1820)â€Å"Acquainted with the Night† by Robert Frost (1923) And we also have as  example of Alfred, Lord Tennyson’s use of a modified terza rima in which all three lines of each stanza rhyme: The Two Voices (1842) See our terza rima links to read more poems written in English using terza rima around the Web.

DQ1 SWOT Analysis Assignment Example | Topics and Well Written Essays - 250 words

DQ1 SWOT Analysis - Assignment Example A second strength of talent management is that it can help enhance the skills and capabilities of the employees. Companies that have solid talent management plans tend to have higher employee retention rates. Using talent management can also enhance the human capital of a firm. The human capital of a firm is its most valuable asset (Investopedia, 2013). A weakness of talent management is that is costs money to implement an adequate talent management plan. Companies spend money on training and development, seminars, and educational opportunities to effectively implement an adequate talent management plan. If a company is not able to identify the skills gap of the workforce the training initiatives of the firm can become ineffective. An opportunity associated with talent management is the ability to identify the potential of young talented employees. Another opportunity of talent management is that it helps foster a strong corporate culture. A strong corporate culture enhances the productivity of a firm. A threat of talent management is that companies may spend money and resources developing talent to have those employees leave the company for the competition. A second threat of the implementation of a talent management is potential for interpersonal conflict. A talent management plan can create internal competition between the staff. Sullivan, J. (2004). Talent Management Defined: Is It a Buzzword or a Major Breakthrough? Retrieved March 8, 2013 from

Write a report assessing the feasibility of different techniques for Essay - 1

Write a report assessing the feasibility of different techniques for providing fresh water to arid regions of the world - Essay Example however in a constant water cycle; vapor evaporates from land, it condenses in the air to form clouds, then it rains, the rainwater flows back to the ocean. With the increase in population and industrial growth, the demand for water is increasing day by day. According to Lenton and Muller (2009), around 780 million people do not have access to safe drinking water currently. They further state that 47% of the world’s population will be facing a serious water crisis by the year 2030 if proper measures are not put in place to conserve water. An arid area is defined as a region that is extremely dry and has little or no vegetation (Walton 2000). The main factors that affect aridity are temperature, evaporation rate and rainfall. Walton (2000) further states most arid areas receive less than 250 mm/10 in rainfall per year. This report will explore the various ways in which water can be made accumulated and made available for human use in arid areas. Information will be gathered from various texts and online sources. The report will also recommend the most appropriate method for water provision. According to Viessman and Welty (1985), desalination is a process in which salt and other minerals are removed from water to make it usable. Most desalination plants employ distillation to clean out the salt and mineral components present in water. In some systems, they use electro dialysis. Use of these water purification methods on large quantities of water is expensive therefore this method is used only as the last resort to provide clean water from saline sources. However, due to the growth in technology, a new method was discovered to filter the water. In this method, sea water is heated and forced through membranes that trap the salt and minerals. This method is more efficient than the other two especially if it is located near a power plant that uses water to cool the generating units (Moltgen & Kabat 2010). Around 97% of water found on earth is saline water. By

English Language and Tourist Satisfaction

English Language and Tourist Satisfaction The tourism industry in the last two decades developed significantly in Malaysia. Malaysia has received 24.6 million tourists from all over the world in the year 2010, (Datuk Seri Dr Ng Yen Yen, Tourism Minister of Malaysia) and in a report conducted by WTO, Kuala Lumpur( the capital city of Malaysia), was among the top 10 Most visited cities by number of international visitors in 2010. All countries are looking for ways to attract more tourists. Because of this, tourist satisfaction has been a priority subject of research in recent years. Understanding what drives satisfaction for a tourist is one of the most relevant areas of research (Prebensen, 2006), as satisfied tourists tend to transmit their positive experiences to others and to repeat their visit (Alà ©n, Rodrà ­guez Fraiz, 2007) Although there are many definitions of satisfaction, Reichel (1978) defines tourist satisfaction as the result of comparison between a tourists experience at the destination visited and the expectation about the destination. According to Feng (2007) ), satisfaction is one of the most relevant variables when analyzing tourist behaviour, as it influences the choice of destination, the consumption of products and services, and the decision to return. Many factors are involved in making of a country a tourist preferred destination. Both the government and the private sectors must work hand in hand. The people in the front line must be capable of making the visitors feel that they have chosen the right vacation destination. Thus the emphasis on language proficiency is understandable. Language not only is a means for establishing a communication but also is a tool for fostering relationships. There are at least 1400 million people who live in countries that English has an official status, so it is not surprising that one out of five portion of the population of the world speak English at the level of competence and the rest are still in demand of learning this language ( David Graddol, 1997) According to Malaysias Government official website, 54366 visitors arrived from Europe from January to September 2011, 14725 visitors from North America and 21445 visitors from Oceania (Australia- New Zealand). Most of these travellers mother tongue is English and there are Asian and African tourists, who recognize English as the Language of the world. If these tourists can communicate in their mother language or any other language which has more usage, they can feel at home in those destination countries. It gives them confidence and makes them feel safe, resulting in increased levels of satisfaction. 1.1 Statement of the problem As it mentioned, an important component in the tourism industry is tourists satisfaction. The level of tourists satisfaction plays an eminent role in promoting the image of the country as a top tourism spot. Many researches reveals that the level of tourist satisfaction with a particular trip is the result of different factors (Peter Olson, 1996) which are generally assessed as a comparison between the tourists perception of the products and services he receives and the expectations generated before and during his trip (Barsky Labagh, 1992). The Hotel Industry comprises a major part of the Tourism industry.The hospitality industry has a main goal which is: to provide necessarry or desired products and services to travelers.Tourists do not just come for the facilities and attractions. They want to be treated right and well. Thats why a good command of English language is always regarded as an asset for personnels working in the tourism industry specially in the hotel industry. The importance of English is undeniable since for so many years English is considered as the most important medium of communication of the world generally.It is the language of power, prestige and success . This language as a global language can open doors throughout the world ( Philipsson, 1996) Although Malaysia has two official languages, English and Malay, our focus is on English because most visitors do not speak Bahasa Melayu, the national language.Most Malaysian residents, who speak English, speak it as a second language but many tourism interactions occur in English. Numerous studies have been carried out to measure the degree of tourist satisfaction, but very few papers have focused on analysing the possible relationships that this variable has with application of English language by tourism staff. Consequently, the main aim of this paper is to question if English language proficiency of the staffs working in the hotel industry has any impact on the level of tourists satisfaction with hotels in Malaysia or not. 1.2 Research question To what extend English language proficiency of the hotel staffs can raise the level of the tourists satisfaction in Malaysia. 1.3 Objective of the study To examine whether the English language proficiency of the staffs working in the hotel industry can change the level of tourists satisfaction in Malaysia. Chapter 2 : Literature Review 2.1 Importance of Tourism Tourism is a driving force for economic growth in Malaysia. Tourism creates employment opportunities for Malaysian residents and brings money into the economy. Tourism industry in Malaysia creates high effects in the economy of this country as well as developing unity and national integration (Gom , 1991) If tourism industry growth in Malaysia continues, it could push forward the countrys engine of growth which is manufacturing sector. International tourism can bring high amount of revenue. This earned revenue has a very important role in developing Malaysias economy (Sadi and Batels 1997) Tourism Industry has helped Malaysia in developing its quality of life and its socio-economic status. An evidence of that is the upward trend of tourism and hotel industry in Malaysia until 1997 (Poon Low 2005) . Today this industry is experiencing a year to year growth in foreign exchange earnings. In the 70 decade government put lots of efforts to develop several objectives such as growing the earning from foreign exchange , increasing the number of employments and the level of their income, developing regional areas and increasing revenue made by the government (Khalifah and Tahir 1997). From the tourism receipts (tourism revenue) contribution, there exists a steady growth. For example, tourism receipts increased from RM17.40 billion in 2000 to RM24.20 billion a year later and then increased further to RM25.80 billion (2002), RM29.7 billion (2004) and RM32.00 billion in 2005. In 2006 Malaysia received RM36.3 billion (USD10.4 billion) in tourism receipts. (The Financial Express 2007). A total of 24.6 million tourists arrived in Malaysia and spent RM56.5 billion in 2010 compared with 23.6 million tourists spent RM53.4 billion in 2009. Tourism is the 2nd largest industry in the country after manufacturing and has been growing since 2000 with international arrivals increasing by 9% per year. (New Straits Times 2011) The tourism industry in Malaysia is an important foreign exchange earner, contributing to economic growth, attracting investments and providing employment. The focus of the government is to enhance the countrys position as a leading foreign tourist destination, while promoting domestic tourism. (The Malaysia Governments Official Portal 2012). 2.1.1 Importance of Hotels The hotel industry in Malaysia is expanding rapidly due to the increase of foreign tourist. Tourism statistics of Malaysia has recorded MYR49.6 billion (about USD14.2 billion) earning from tourists in 2008, with 31.2% of the total tourist expenditures coming from travel accommodations (Euromonitor International, 2009). Without a dubt one of the main components that will put tourists in a positive mood and also affect their satisfaction is Accommodation.(Ekiz, 2009) .Here, hospitality establishments in general and luxury hotels, is documented well to be very important.(Heung and Lam, 2003). Malaysian hotels accommodated 68,886,154 guests in 2008 and had an average occupancy rate of 66%. The number of rooms supplied during 2008 increased by 3.4% (total of 165,739 rooms), while the number of hotels increased by 0.6% (total hotels 2,373) as compared to 2007 data.( Malaysia Statistics) According to Malaysia Tourism Promotion Board (2010) a total of 61,363,396 hotel guests were hosted in 2009, corresponding 60.9% occupancy rate. Hotels and restaurants alone provided employment for 1.7 million people, equivalent to 16% of the total employment in 2009 (Economic Planning Unit, 2010). Form the data mentioned above it is clear that the average occupancy rate in Malaysia hotel industry is significant even in the years 2008 and 2009 that the world was experiencing a recession period. As a result of the economy recovering , it is expected that this industry will face a strong growth in the number of tourists and occupancy rates .It should be mentioned that ,the growth of this industry has a significant impact on other related activities ,too. Food and beverage, entertainment and also shopping in Malaysia are some of those other activities.(Poon and Low 2005) 2.2 Tourists Satisfaction Oliver (1981) claims that tourist satisfaction can be seen as a tourists post-purchase evaluation of the destination. In many studies, satisfaction is distinguished as an antecedent of loyalty ( Kozak, 2001; Jang Feng,2006). Although Oppermann (2000) states that studies on tourist satisfaction and destination loyalty have not been thoroughly investigated, Chi and Qu (2008, p. 624) claim that customer satisfaction has always been considered an essential business goal because it was assumed that satisfied customer would buy more. Although measuring tourist satisfaction is not simple, several studies have been conducted to examine the influence of customer satisfaction on loyalty (Gummesson, 1993; Anderson and Fornell, 1994; Um et al., 2006; Hui et al., 2007). Gotlieb et al. (1994) assert that positive satisfaction has positive influence on tourists repurchase intention. Similarly, Baker Crompton (2000); Petrick et al. (2001), and Jang Feng (2006) have highlighted that satisfaction i s the primary antecedent of revisit intention. Importantly, there is an agreement among several scholars that satisfaction provide a ground for revisit and positive word of mouth recommendations which are the indicators of loyalty (e.g. Kozak Rimmington, 2000; Yoon Uysal 2005; Chi and Qu, 2008). In another view, Um et al. (2006, p. 1141) state that revisit intention has been regarded as an extension of satisfaction rather than an initiator of revisit decision making process. Kozak (2001) pointed that level of satisfaction as one of the most dominant variables in explaining revisit intention. Accordingly, in tourism destinations researches, it has been widely underlined that tourist satisfaction, loyalty and revisit intention have strong relationship (eg. Yoon Usal, 2005; Awadzi Panda, 2007), while a few studies disapproved the positive relationship between tourist satisfaction and revisit intention ( e.g. Um et al., 2006). 2.2.1 Other Variables Affecting Tourists Satisfaction with Hotels Tourists satisfaction with a hotel is a result of many aspects, such as their perception of product elements experienced as well as their expectations before- and during their stay. People go on holiday to satisfy one or several of their needs, whatever these needs are. To achieve satisfaction people try to behave in a rational way. (Nina K. Prebensen) Some variables which affect tourists satisfaction are : 2.2.1.1 Location When traveling, youll find that the locations of your hotels will play a big role in your overall enjoyment of the trip. Thats because a well-located hotel will significantly cut down on the amount of time you waste in traffic or trying to navigate an unfamiliar place. For business travelers, centrally-located hotels will increase productivity by allowing them more time to work and meet with colleagues. Location is an important reason for selecting a hotel, especially for economy and mid-scale guests. ( Jonathan Barsky Lenny Nash : 2003 ) 2.2.1.2 Facilities Comfortable hotels and accommodation facilities play a very important role in popularizing any tourist destination. If a person, who is quite far away from home, gets to enjoy the same facilities and comforts as he enjoys at his home, then he is bound to become attached to the place. On the other hand if the tourist ends up at a place where the hotels and accommodation facilities are not satisfactory, it is quite likely that he might never return to that place. (Suman Ahliya : 2008) 2.2.1.3 Price In his article, Jerry Garner mentions that more often than not, price is the major factor influencing satisfaction with a hotel. The more money saved on the cost of the hotel, the more you have for other things, such as souvenirs, dining out and even extending your stay. 2.2.1.4 Brand In hospitality industry, it takes time to get the trust of your target market unless your business is under the umbrella of a well-established name. As you gain trust from your target market, brand loyalty and customers satisfaction will follow. This will include loyal customers and sales promotion for your hotel. However, a good reputation is defeated if quality is not included in the purchase. (Joyce Ira : 2010) 2.2.1.5 Cleanliness and Hygiene Knutson (1988) argued that tourists considered cleanliness as important in selecting a hotel for the first time and revisits. Lockyer (2002, 2005) noted that cleanliness was highly rated by hotel guests as the main hotel selection determinant. Callan (1998) stressed that cleanliness of hotel room has been identified as the most important factor. Dolnicar (2002) further argued that hygiene and cleanliness was one very critical factor influencing tourists satisfaction. 2.2.1.6 Guest Experience The experiences of guests during their hotel stay directly impact repeat visits and recommendations (personal and online reviews, e.g., TripAdvisor). A positive/negative guest experience can impact a hotels reputation and may trigger recommendations or reviews about that experience. Guest experience factors which include past experience, reputation, recommendations, and online reviews, are critical to selecting a hotel by the majority of hotel guests. ( Jonathan Barsky Lenny Nash : 2003 ) 2.2.1.7 Safety and Security Knutson (1988) mentioned that leisure travellers were mainly concerned with a hotels safety and security. This concern might stem from the idea that leisure trips often involve families, and these travellers have a high sensitivity to what may occur around them when their families are involved. Marshall (1993) and Clow et al. (1994) revealed that security was cited as one of the most important criteria in selecting a hotel. Tourists want to be safe and secure in their accommodation, and are willing to pay for this. The safety and security system may differentiate one property from its competition, hence becoming a competitive strategy that helps a hotel to gain tourists confidence and trust. Ananth et al. (1992) found that leisure travelers were likely to express concern with regard to a hotels reputation and name familiarity. 2.3 English Language 2.3.1 What is a Global Language?! When a language develops in such a way that it can be recognised in every country we can say that it has achieved a global status. when a large number of people speak a language and that language is their mother tongue while that language has taken up by other countries across the glob we can say that language has gain a global status. In the case of English, united States of America, Britain, South Africa, Australia, Ireland , New Zealand, Canada, several Caribbean countries and etc. this language has been spoken as their mother tongue and in some countries like Ghana, Malaysia, Nigeria , India , Singapore , Vanuatu and etc. English has a special status.( Crystal, 1997) According to Crystal there exist 2 ways which we can help a language to be globalised : Firstly, we can make it the official language of a country and use it as the only medium of communication in every domain such as : courts, media, education , and politics. Secondly, while a language has no official status we have it as the prior language in the educational system and use it as the language of teaching. 2.3.2 A language in common In his book, English as a Global Language, Crystal says that : the idea of a single, common language emerged in the 20th century, particularly during the 1950s .Around this time, many international agencies and organizations were being formed. With the numerous languages of the member countries, interpreters were a critical element in the progress of these organizations. Crystal states that half the budget of international organizations can easily be consumed on translation and interpretation expenses. He also believe that when we have so many languages to translate, we will loose some information with each subsequent translation. He then argues that a global language is very necessary in preserving and conveying important information. 2.3.3 English as a global language In his book, English as a Global Language, Crystal states that : By the beginning of the nineteenth century, Britain had become the worlds leading industrial and trading country .This position allowed the British to spread English around the globe. The power of English was further developed by the growth of the United States.During the twentieth century, this world presence was maintained and promoted almost single-handedly through the economic supremacy of the new American superpower. As English-speaking nations acquired power, so to did their language.English is now the most widely taught foreign language in the world. English currently holds some form of special status in over 70 countries and is spoken fluently or competently by about one quarter of the worlds population ( Crystal ,1997) 2.3.4 English language in Malaysia Nowadays people in any countries use English, the cause was the United Kingdom Empire and United State of America as a dominance in economic was another cause later on. This language became the international language because its user had the most political and economic power of the world( Crystal ,1997) English then became more than just international , it changes to be the global language. International languages existed before speared as a result of settlement , inhabitation, migration and colonalization but some factors make English a different international language such as its prestige in the culture , science , technology and so many fields. This helped English to become globalized.(Leitner 1992) In Malaysia English language is assumed a second language. A language as a result of British colonisation. During the colonisation , the English language was used by the British who had a long presence in this adopted land . Since then English has existed in Malaysia for more than 150 years in Malaysia. After Malaysia independency in 1957 , Malay Language replaced the English language( Crystal , 2005) English language together with Putonghua have approximately 1.5 billions of speakers . So these two languages are the two most spoken languages round the world by the greatest number of people . Tourist from countries that English is the official language like United States, Canada, Australia and New Zealand communicate through English. In Europe in 19 countries out of 29 countries, English language was the language which is the most common one( European commission 2006) Chapter 3 : Methodology In this chapter our first goal is to collect and record everyday English interactions within the tourism industry. Observation of interactions between tourism staff and tourists will be recorded in some hotels in Kuala Lumpur, Malaysia. 10 hotels will be observed. All interactions will be observed through naturalistic observation and each interaction involves at least one tourism employee and at least one customer. In all the steps the researcher will make use of the advices of at least 3 official tour guides in Malaysia. 3.1 Participants According to Gay ( 1987): Random sampling is the best singe way to obtain a representative sample, No technique, not even random sampling , guarantees a representative sample , but the probability is higher for this procedure than for any other. 20 (males and females) hospitality staff at ten hotels is going to be observed. Within hotels, front desk staff, concierges, direction assistants, and food and beverage staff will be observed as the interaction between tourists and hotel staff is important for the researcher. 40 tourists (male and female) who stayed at each hotel will be asked to complete a questionnaire. A linguist will accompany the researcher in every observation makes. 3 official tour guides from MTGC (Malaysia Tour Guide Association) will contribute the researcher for getting more information. 3.2 Setting Ten hotels (3 to 5 stars) in Kuala Lumpur, Malaysia, will be selected from the www.agoda.com travel and hotel guide website, this site is organized these hotels by rates, price and region of location. The researcher will choose those hotels which are suggested by the official tour guides. 3.3 Instrumentation Suskie (1996)believes that reliability and validity are very important to design a questionnaire. However it is difficult to develop designing a questionnaire which approaches a consistence level of response. According to Robson (1993) responses are reliable when they are obtained from the same sets of questions answered by the population The survey instruments are: A paper questionnaire containing questions about the level of satisfaction of the tourist who stayed in the hotels will be administered to all tourists with the same sets of questions. A set of 6 open ended questions for the semi-structured interview, will be asked from the hotel staffs, by the researcher. A voice recorder device for the linguist, to help her analyze and rate the English Language proficiency of the hotel staffs is needed too. In addition to the surveys and interviews, as supplements to the information, the author also tries to gather secondary data from tour guides. These include reports , comments, complaints and discussions by official tour guides. 3.4 Design A mixed method design can be described as a kind of research in which a researcher combines quantitative and qualitative research techniques, methods, approaches, concepts, or language into a single study (Johnson 2004).A mixed method design combines the strength of both quantitative and qualitative research approaches.Connelly (2009, pp.31) believes that the goal of mixed methods research is to draw on the strengths and minimize the weaknesses of both types of research. This research involves both qualitative and quantitative data analyses approaches because the investigation resulted in the gathering of a variety of types of information. To be more specific, quantitative data obtained through surveys ( questionnaire) among tourists and qualitative data obtained through interviews. For the Research methodology which has been designed to collect data from a specific population or samples selected from that population we typically apply survey. Questionnaires or interviews are commonly used for the instrumentation.(Robinson ,1993). To get data from individuals surveys are useful .sample surveys are important tools to collect and analyze data obtained from selected individuals .to conduct and apply basic social science, surveys are broadly accepted as a key tool for the research methodology. ( Rossi , 1983) Questionnaires has some advantages over interviews and other methods of data collecting, they are not expensive and they are much more easier to conduct and to be administered.( Leary 1995) 3.5 Procedure At each hotel, the researcher together with a linguist will enter the establishment acting as friends and observed the same interactions for 45-90 minutes. Researcher tries to be inconspicuous by either posing as a visitors waiting for someone in the lobby lounge, or by having a food or beverages at the lobby cafà © or restaurant. After the interactions ended, the researcher will introduce himself to the front desk staff with a semi-structured interview he will ask questions about the number of languages spoken at the hotel and the kinds of customers that regularly stay at the hotel. This data will collect so that possible correlations between price range, target audience, and number of languages spoken at the hotel can be analyzed. Then the linguist will rate the staffs observed. Level of English ratings will be conducted by a speaking rubric which includes six aspects of effective speech: vocabulary, pronunciation, grammatical accuracy, flow, and ability to engage in meaningful conversation. Level of Formality will be determined based on four criteria: degree of honorifics (e.g., sir madam), use of slang and colloquial terms, jokes, and percent of talk related to business. Notes will be taken about the price range of the hotels and the position (e.g., sales associate, concierge, front desk employee) of the tourism staff involves in the interaction. At the final step, the 3 official tour guides (from Malaysia Tour Guide Association) will check the result and will comment on the findings.

Race-Based Jury Nullification Essay

Internet research clearly showed a long history for jury nullification in the US. An explanation of jury nullification, and in particular race based jury nullification, is that it is a method whereby juries nullify unfair laws by declaring guilty defendants not guilty. Race based nullification is where a jury acquits and individual based on their race. This is commonly found in homogenous juries where there is little jury diversity. Past cases such as runaway slave laws and current cases such as police shootings show that race-based nullification is still an issue in modern courtrooms. The conclusion being that jury nullification is an important power necessary for the checks and balances of the judicial system Jury nullification is a right enjoyed, but not understood, by all jurors in the US. This right gives jurors the ability to interpret laws for themselves and return not-guilty verdicts for guilty defendants allowing them to nullify laws. (Emal, 1995) The most common admonishment by judges is that jurors must decide the case based on facts, and that they are not in fact interpreting the fairness of laws. The fear is that if jurors knew or understood this power, it could undermine the authority of the US judicial system. Allowing juries to interpret laws is in fact a right given as a foil against a too powerful central government. Historically there is a tremendous precedent for jury nullification much of it involving race. In the North pre-civil war era juries commonly refused to convict runaway slaves because they felt that the law was unfair. This was an example of jury nullification, where the jury was aware that the defendant was guilty, but refused to return a guilty verdict, in effect nullifying the law. (Emal, 1995) More recently in the 1930’s many courts refused conviction for minor alcohol infractions because they felt the law was unfair. Another example of this trend were the civil rights trials of white supremacists in the south in the 50’s and 60’s; in these cases all white juries would refuse to convict white defendants of the murder of black  people or civil rights workers. (Emal, 1995) These cases clearly show that there have been many examples of jury nullification in the past in our country. Since a return of a not guilty verdict allows the jury to effectively end prosecution with no appeal allowed by the state it means that juries actually have final say about when and if a law is utilized. This allows juries the power to actually use their conscience when voting to convict or release a defendant. One possible outcome of jury nullification is the possibility of a major increase in hung juries. Race has figured in many instances of jury nullification so there is a clear precedent for race based jury nullification. (Emal, 1995) Recently all white juries have refused to convict white police officers in wrongful shooting trials where the victim was black. Also black juries have refused to convict clearly guilty defendants of crimes on the grounds that there are too many black people in prison already. (Butler, 1995) Another possible reason for jury nullification is to punish prosecutors and police for tactics, which the jurors find unpalatable. Many people recently felt that the O.J. Simpson trial was race based jury nullification; similarly the Rodney King trial would be an example. In both of these cases many people felt that the individual was guilty but that they were released because of their race. Some states have proposed that juries should have racial quotas in order to avoid possible race based nullification. In this system jurors who should be excused could be kept even if they were unsatisfactory if they fit some particular racial need. These attempts to eliminate jury nullification point to the seriousness with which this power is viewed. Some black lawmakers have said that since a jury is representative of a community then jurors should have the right to decide which people they will allow to live among them. (Butler, 1995) This basically means that jurors exercise their power based on conscience and not based on the facts of the case. This means that black juries would acquit non-violent black defendants even in cases where they were clearly guilty to nullify the effects of a predominantly white judicial system. The belief here is that the laws are  inherently unfair because they were created by and for white people. (Butler, 1995) Clearly there is a place for jury nullification in the US. There has been a long history of unfair laws and practices in the country and allowing the jury the power to overturn or nullify them is a good way to keep the government in check. (Jones, 2004) The real question is more about race-based nullification. Should race be a factor when juries consider nullification as an option? The answer to this is complicated if a jury really feels that a defendant was targeted unfairly based on race shouldn’t they have some power to affect the trial. (Butler, 1995) Also without a complete revamping of the legal system (scary thought) how would one go about fixing the problem? Can nullification be eliminated with our current system? The idea is to really re-examine the selection process. With nullification as a real possibility then prosecutors can act to eliminate it by paying more attention to homogeneity during the selection process. Any prosecutor who allows a homogenous jury runs a real risk of losing the case based on nullification. Also race based jury nullification has been a useful tool in the past. (Jones, 2004) If not for northern juries how many runaway slaves would have been returned to torture and beatings in the south. In this case we had a manifestly unfair law which juries exercised a legitimate nullification against. Overall race based jury nullification is a scary prospect when taken to the extreme but it is a prospect that bears some consideration. Since it has been used righteously in the past it is a hard decision to contemplate getting rid of it. If there was no jury nullification of any kind then the country would have missed out on juries taking a stand against poorly thought out laws. The answer is that jury nullification has played a dual roll in our history. At times it is a useful tool as in the cases involving slavery or differential prosecution, at times allowing racists to go free. So having weighed the merits of the situation it is best left as is currently. There is a real risk for overuse if everyone were aware of the  power but in its absence the government would exercise too much power unbalanced by the power of the people. The conclusion would have to be that there is too much risk in eliminating jury nullification as a whole. Race based nullification is probably not necessary and would be nice to eliminate but there is no effective way to combat this. One possibility mentioned earlier is for prosecutors to consider nullification during the selection process to help combat this problem. References Butler, Paul. (1998). Racially Based Jury Nullification: Black Power in the Criminal Justice System. Yale Law Review, 105, 677-725. Emal, Russ. (1995). Jury Nullification: Why You Should Know What It Is. Retrieved on 11/21/04 from http://www.greenmac.com/eagle/ISSUES/ISSUE23- /07JuryNullification.html Jones Iloilo Marguerità ©. (2004). American Juror. Retrieved on 11/21/04 from http://www.fffija.org

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